Blackberry outage caused by core switch failure

Posted By on October 12, 2011

The latest BlackBerry messaging and browsing outage is the result of a core switch failure in RIM’s infrastructure, the company has admitted as the incident continues to spread around the world.

A second outage on messaging and browsing services is continuing to affect users of RIM’s BlackBerry handsets.

The disruption to RIM’s BlackBerry Internet Services (BIS) is affecting not only the EMEA region — as did an outage that ran from Monday morning to the early hours of Tuesday — but also India and swathes of South America, RIM has confirmed.

Multiple comments across service forums, RIM’s Facebook page and Twitter also suggest that the outage has extended as far as RIM’s home country of Canada, although the company has not confirmed this. Operator Vodafone Egypt has told customers that the problem has gone global.

“The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure,” RIM said on Tuesday evening.

“Although the system is designed to fail over to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated, and we are now working to clear that backlog and restore normal service as quickly as possible,” the company explained, apologising for any inconvenience and promising to “continue to keep you informed”.  [read more…]